Tag: management

Eric Budd on Improving Management Practices

Eric Budd, our lead instructor at the CQI Academy for Quality Management Fundamentals, was interviewed by DBusiness Daily News about the danger of “rewards for performance” programs and how to evaluate decisions made by employees. You can read Eric’s article at: http://www.dbusiness.com/daily-news/Annual-2014/Five-Qs-Eric-Budd-on-Improving-Management-Practices/

Posted in Quality on the web Tagged with: , , , , , , , ,

Listening to the “Voice of the Customer”

Twenty eight participants completed the third day of six in the CQI Academy for Quality Management Fundamentals.  Those 28 people represent organizations in state government, insurance, manufacturing, business and education. At the end of each session or the beginning of

Posted in Quality on the web Tagged with: , , , , , ,